Privacy Policy

This English version is a translation of the Japanese original, 「プライバシーポリシー」, and is provided for reference purposes only. In the event of any discrepancy or inconsistency between this English version and the Japanese original, the Japanese original shall prevail.

VIDWEB Co., Ltd. (the “Company”) has established this Privacy Policy (this “Policy”) as set forth below with respect to the handling of users’ personal information in the services provided by the Company (the “Service”).

Article 1 (Definition of Personal Information)

“Personal Information” means “personal information” as defined in the Act on the Protection of Personal Information of Japan (the “APPI”), i.e., information relating to a living individual that can identify a specific individual, such as name, date of birth, address, telephone number, and contact details.

Article 2 (Method of Collecting Personal Information)

When a user uses the Service, the Company may collect Personal Information such as the user’s name, email address, and telephone number. The Company may also collect transaction history and payment information in the course of the user’s use of the Service.

Article 3 (Purposes of Use of Personal Information)

The Company uses the Personal Information it collects for the following purposes:

  1. To provide and operate the Service;
  2. To respond to inquiries from users;
  3. To communicate with users regarding maintenance, important notices, and the like;
  4. To take action against users who violate the terms of use;
  5. To allow users to view, change, or delete their own registration information;
  6. To provide information about the Company’s services, seminars, events, etc. by email newsletter or other means (users may unsubscribe at any time); and
  7. For other purposes incidental to the purposes of use set forth above.

Article 4 (Provision of Personal Information to Third Parties)

  1. The Company will not provide Personal Information to any third party without the user’s consent, except in the following cases:
    1. Where required by laws and regulations;
    2. Where necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the user’s consent;
    3. Where specially necessary for improving public health or promoting the sound growth of children and it is difficult to obtain the user’s consent; or
    4. Where it is necessary to cooperate with a national government agency, a local government, or a person entrusted by either of them in performing affairs prescribed by laws and regulations, and obtaining the user’s consent is likely to impede the performance of such affairs.
  2. The following cases shall not constitute provision to a third party under the preceding paragraph:
    1. Where the Company entrusts all or part of the handling of Personal Information to the extent necessary to achieve the purposes of use (including where the Company commissions video production work or other work to Creators registered with the Company or other external business operators); and
    2. Where Personal Information is provided in connection with a succession of business resulting from a merger or other reasons.
  3. When entrusting the handling of Personal Information under Item (1) of the preceding paragraph, the Company shall exercise necessary and appropriate supervision over the entrusted party to ensure the security management of the Personal Information.

Article 5 (Provision to Third Parties in Foreign Countries)

  1. The Company may provide personal data to third parties located in foreign countries, such as when the Company commissions video production work to Creators located outside Japan. In such case, except as otherwise provided by laws and regulations, the Company shall, in advance, provide the user with the name of the relevant foreign country, information on the personal information protection system of that country, information on the measures taken by the third party for the protection of personal information, and other information prescribed by laws and regulations, and then obtain the user’s consent.
  2. Notwithstanding the preceding paragraph, if the third party has established a system that conforms to the standards prescribed under the APPI, the Company shall, in accordance with laws and regulations, take the measures necessary to ensure the continuous implementation of equivalent measures by such third party, and shall provide information on such necessary measures upon the user’s request.

Article 6 (Requests for Disclosure, etc. of Retained Personal Data)

  1. Pursuant to the APPI, users may request the Company to notify them of the purposes of use of, disclose (including disclosure of records of provision to third parties), correct, add to, or delete, cease using or erase, or cease providing to third parties, their own retained personal data held by the Company (collectively, “Disclosure, etc.”).
  2. Please submit any request for Disclosure, etc. to the contact set forth in Article 10. After confirming that the requester is the user in question or the user’s agent, the Company will respond without delay in accordance with laws and regulations.
  3. If, in accordance with laws and regulations, the Company does not comply with all or part of a request, the Company will notify the user to that effect and endeavor to explain the reasons therefor.

Article 7 (Security Control Measures for Personal Data)

The Company takes the following measures to prevent the leakage, loss, or damage of the personal data it handles and otherwise to ensure its security management:

  1. Establishment of a basic policy: To ensure the proper handling of personal data, the Company establishes this Policy, which sets forth, among other things, compliance with relevant laws, regulations, and guidelines and a contact point for questions and complaints.
  2. Establishment of rules for handling personal data: The Company establishes internal rules on handling methods, persons responsible and persons in charge, and their duties, for each stage of acquisition, use, storage, provision, and deletion or disposal.
  3. Organizational security control measures: The Company appoints a person responsible for the handling of personal data, establishes a system for checking the status of handling, and establishes a reporting and communication system for cases where the Company becomes aware of the occurrence or signs of a leakage or other incident.
  4. Human security control measures: The Company provides periodic training to its employees on matters to be noted in handling personal data, and obtains confidentiality pledges from its employees and from Creators registered with the Company.
  5. Physical security control measures: The Company controls entry to areas where personal data is handled, and takes measures to prevent the theft or loss of equipment, electronic media, documents, etc. used to handle personal data.
  6. Technical security control measures: The Company limits, through access control, the persons in charge and the scope of personal information databases, etc. handled, and introduces mechanisms, such as multi-factor authentication, to protect information systems handling personal data from unauthorized external access and malicious software.
  7. Understanding of the external environment: When handling personal data in a foreign country (including storing personal data on cloud services provided by foreign business operators), the Company implements security control measures after understanding the personal information protection system of that foreign country.

Article 8 (Use of Cookies, etc.)

  1. The Company may use cookies and similar technologies (collectively, “Cookies, etc.”) on this website to improve convenience, analyze usage, and deliver advertisements.
  2. The Company uses Google Analytics, an access analysis tool provided by Google LLC, to analyze the usage of this website. The Company may also use other access analysis tools or advertising delivery services provided by third parties. In connection with the use of such tools, etc., such third parties may collect information such as browsing history through Cookies, etc. For the handling of information by such third parties, please refer to their respective privacy policies.
  3. Users may disable cookies through their browser settings. However, if cookies are disabled, some functions of this website may become unavailable.

Article 9 (Amendments to this Privacy Policy)

The Company may amend this Policy in response to changes in laws and regulations or changes in its business. The amended Policy shall take effect when it is posted on this website.

Article 10 (Business Operator Information and Contact)

Please direct any inquiries regarding this Policy or the handling of personal information, any complaints, and any requests for Disclosure, etc. to the following contact:

VIDWEB Co., Ltd.
Representative Director: Tatsuya Yamahata
the Folks 4E, 2-18-19 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan
Email: info@vidweb.co.jp

Revised: October 28, 2026

Have a video project in mind that you'd like to discuss?

Get in Touch